Agent Help (Pty) Ltd (“Agent Help”, “we”, “us”) provides an AI voice-receptionist platform for businesses in the United States. This policy explains what personal information we collect, how we use it, and the choices and rights you have. It applies to visitors to our website, callers who interact with our AI receptionist on behalf of a client business, and users of our member portal.
Information we collect
- Business account data: name, business name, contact details, billing information, and calendar/CRM connection details you provide when signing up.
- Call and conversation data: audio recordings, transcripts, caller name, contact number, email address, and booking details captured during calls handled by the AI receptionist.
- Text message and email data: message content and delivery status for confirmations, reminders and follow-ups sent on behalf of a client business.
- Website usage data: pages visited, device and browser information, and cookies used for analytics and site performance.
- Website visitor identification data: where you consent, a third-party service may identify the business associated with your visit, and in some cases a name, job title or professional email address. This applies to visitors to this website only — never to callers using the AI receptionist.
Cookies and website analytics
When you first visit this website you are asked whether to accept cookies and analytics. Nothing beyond what is strictly necessary to serve the site runs before you choose.
- If you accept, we use Google Analytics to measure how the site is used, and RB2B, a visitor-identification service, which may identify the business you are visiting from and associated professional contact details. We use this only to understand which businesses are interested in Agent Help and to follow up with relevant information.
- If you decline, neither runs. Nothing on the site stops working, and you will not be asked again on that device.
Your choice is stored locally in your browser. To change it, clear this site's data in your browser settings and the notice will appear again. You can also object to this processing at any time by emailing info@agenthelp.co.za, and we will remove your information and exclude you from future identification.
Agent Help is responsible for this website's visitor data, and RB2B and Google act as service providers processing it on our instruction.
How we use this information
- To operate the AI receptionist service: answering calls, booking appointments, and sending confirmations and reminders.
- To maintain and improve the accuracy of the AI receptionist for each client business.
- To provide the member portal, analytics dashboard, and customer support.
- To send account, billing, and service-related communications.
- To understand which businesses visit this website, where you have consented, so that we can follow up with relevant information about the service.
- To meet our legal and regulatory obligations, including under HIPAA where we act as a business associate, and applicable US state privacy laws.
Who we share information with
We share information with the specific business you are calling or booking with (our client), and with service providers who help us operate the platform — including telephony, calendar, SMS messaging, hosting, payment, website analytics and visitor-identification providers. These providers only process data on our instruction and under confidentiality obligations. We do not sell personal information.
Where your data is stored
Data is stored on secure cloud infrastructure with encryption in transit and at rest. Where a sub-processor handles protected health information, we have a Business Associate Agreement or equivalent safeguards in place. See our HIPAA compliance page.
Your rights
You may request access to, correction of, or deletion of your personal information, and may object to certain processing, subject to applicable law. Depending on your state, including California, you may also have the right to know what we collect and to opt out of the sale or sharing of personal information. We do not sell personal information. Contact us using the details below to exercise these rights.
Data retention
We retain call recordings, transcripts and booking data for as long as needed to provide the service and meet legal, accounting, or regulatory requirements, after which it is securely deleted or anonymized.
Contact us
Questions about this policy or your personal information can be sent to privacy@agenthelp.co.za. For health information handled on behalf of healthcare clients, see our HIPAA Compliance page.
