Frequently asked questions

AI receptionist questions, answered

By the Agent Help team · Last updated: 6 October 2026

Agent Help is an AI receptionist that answers your business phone 24/7 and books appointments into your calendar during the call. It works on your existing number, is HIPAA compliant with a signed BAA, has no setup fees, is month-to-month, and goes live within 48 hours.

What is an AI receptionist?

An AI receptionist is software that answers your business phone in a natural voice, 24/7, and completes the caller's request, such as booking an appointment, instead of just taking a message.

How does Agent Help work?

Agent Help answers calls on your existing number using an AI receptionist trained on your services, hours and booking rules. It books into your calendar, answers common questions, takes messages and transfers urgent calls to your team.

Does it sound like a robot?

No. It speaks in a natural voice, follows your tone and script, and handles interruptions and follow-up questions like an experienced receptionist. Book a demo and hear it for yourself.

Do I need a new phone number?

No. You keep your number and forward calls to Agent Help, either all the time or only after hours and when your team is busy.

How long does setup take?

Most businesses are live within 48 hours. There is no hardware to install.

Which calendars does it book into?

Google Calendar, Microsoft 365 and Cal.com. It also connects to CRMs and practice-management systems through our integrations.

Does it send confirmations and reminders?

Yes. A text or email confirmation goes out within 30 seconds of booking, followed by reminders 24 hours and 1 hour before the appointment.

Can it transfer calls to a person?

Yes. Urgent or unusual calls are transferred to the person or team you choose, and it takes a detailed message when nobody is available.

Is Agent Help HIPAA compliant?

Yes. Agent Help is HIPAA compliant and signs a Business Associate Agreement (BAA) with covered entities at no extra charge.

How much does it cost?

Agent Help has four monthly plans with 150, 400, 750 or 1,500 included minutes. There are no setup fees. See the pricing page for current figures.

What happens if I go over my minutes?

You are never cut off. Extra minutes are billed per minute, and we let you know before you reach your limit.

Is there a contract?

No. Every plan is month-to-month and you can cancel at any time.

What industries is it built for?

Medical and dental, therapy and counseling, home services, law firms, real estate, veterinary, salons and spas, and auto repair, plus any business that runs on appointments.

How is this different from an answering service?

An answering service takes a message for someone to return. Agent Help answers instantly, at any hour, and books the appointment while the caller is still on the line.

Can it handle more than one call at once?

Yes. Every caller is answered immediately, so there is no busy signal and no hold queue, even during a spike.

Stop losing business to missed calls

A free 30-minute demo shows exactly how Agent Help would answer your calls. No setup fees, month-to-month, live in 48 hours.

Book a free demo
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